The best hour of my life

My internet was not working since this morning and I decided to just wait it out. After half the day went by, I decided to call tech support to see what was up. I'm usually pretty hesitant about calling them since I'm not computer savy, so I feel that I can't answer their questions or know what they're telling me to do. So here's how awesome my tech guy was:

(TG): Thank you for calling...blah blah, let me verify the account....blah blah, mmmkay, what can I help you with?
(Me): I can't connect to the internet. I don't understand why I can't when my router/modem has the DSL and internet lights on. Also, the computer says I'm connected.
(TG): Uh huh. (long pause)
(Me): I've tried turning the router/modem off, I've unplugged the cord, I've restarted my computer, and I've disconnected/connected a lot of times.
(TG): Uh huh.
(Me): I know that areas of NY and CT are having some outages, so I was wondering if it's happening in NJ? Cause if it is, that's fine, I just want to know so that I stop trying.
(TG): Uh huh. (long uncomfortable pause) Well, let's try a few things. Turn off your modem and wait a minute.
(Me): Okay. (Dude, I told you I tried this 900 times already)
(TG): Okay, now turn it back on and try to load a page.
(Me): It's not working. (Surprise!)
(TG): Uh huh. Let's try to run it. Type in ping, blah blah.
(Me): It says timed out. It stopped.
(TG): Uh huh.

Now this went on for another 45 minutes. He would ask me to redo the same things over and over again. When I told him it still didn't work, he would answer with "uh huh." Then he would ask to put me on hold for just 2 minutes for him to resolve the problem. This of course really meant he didn't know what to do and was asking his sidekicks to help him. Oh right, and this 2 minutes of waiting were more like forever. Just to clarify. After many failed attempts, we were finally able to get my internet working.

(TG): Let's try to disconnect verizon online and then try to load up a page.
(Me): Really? Okay. Holy crap, that's weird. Now I can go onto web pages....
(TG): Uh huh.
(Me): Huh. Imagine if I had just done that this morning. But I still don't understand why I would have to disconnect it to get "on". It was actually another woman from verizon who told me to connect it whenever I wasn't able to view anything.
(TG): Uh huh.
(Me): Could you try explaining to me why I would have to be disconnected to be connected?
(TG): So let me resummarize this. You called with a connection problem and I helped you resolve that issue. You know can get onto the internet.
(Me): Yes. But still, why would I be disconnecting it??
(TG): Let me rephrase it. You originally were unable to get onto the internet. Now after my help, you no longer have a problem.
(Me): Right. (Dude, why are you NOT answering my question??) Okay, so from now on, should I always make sure verizon online is disconnected? What if tomorrow I can't get onto the internet, should I just keep them disconnected?
(TG): Just to let you know, we are here for you 24 hours a day. Is there anything else you need help with today?
(Me): No.

Are you kidding me with this? If I had to hear him go "uh huh" one more time, I was ready to pull my hair out. Why couldn't he have asked me to do that from the start? I can't even remember the number of times I've pinged something and had to tell him nothing changed. Why wouldn't he answer my question about the disconnecting to connect? What kind of response is summarizing what he had done? I would have respected him more if he just came out and told me he had no idea.